Return & Exchange Policy

At Scents n Veil, customer satisfaction is our top priority. We take pride in the quality of our products and ensure each order is carefully packed. However, if something doesn’t go as expected, we’re here to help.

📦 Returns & Exchanges

We currently offer exchanges only, not refunds, under the following conditions:

✅ Exchange Eligibility

You can request an exchange if:

You received the wrong item
The product was damaged during delivery
The product is defective or expired (for fragrances)

❌ Not Eligible for Exchange

We do not accept exchanges for:

Change of mind or personal dislike of scent/color
Items damaged due to misuse or after use
Hijabs that have been tried on or worn
Perfumes that have been opened or used

🔁 Exchange Process

To request an exchange:

Contact us on WhatsApp within 3 days of receiving your order:
📱 +92 334 1341771
Share your order number and clear pictures of the item(s).
Once approved, we’ll guide you through the return process.
Customer is responsible for return shipping costs unless the mistake was on our end.

⏱️ Processing Time

Exchanges are processed within 5–7 working days after receiving the returned item.
New items will be shipped once we receive the original product.

📌 Important Notes:

Please ensure the item is returned in its original packaging and unused condition.
We reserve the right to deny an exchange if the item does not meet our policy standards.